General FAQ’s

Hosting and domain fees - what's the difference?

All domains (WWW.) have to be registered and also have monthly hosting.

Registration is like the ownership of your house.  Even though you own your house, you still have to pay monthly utilities, which is like hosting.

Most domain registration is less than $20/year.
Most monthly hosting is less than $5/month.

The further you pay ahead on your monthly hosting, the more money you save.
Domain registration does not receive discounts for paying ahead.

What kind of clients do you work with?

Absolutely anyone. No matter the size of your company, I have a plan that will help you reach your goals.

What is your turnaround time?

At the moment, typical websites are completed in less than one week.  Waiting lists average one week to three weeks.  Expedited services are available for an additional fee.

What if I want additional work on my website during/after the build?

If you decide you want something different or extra (during or after the build), contact me to arrange a payment plan that works best for you.  Additional work can be charged hourly or on a task-to-task basis.

Website Development

What do I need to provide for the build?

If you have content and branding, I’ll need:

  1. Webshops:
    1. Prices
    2. Shipping Structure/Info
    3. Inventory of Products (please specify if you want to control stock)
    4. HQ Product Pictures
    5. Sizes and Colors (if you’re selling clothing)
  2. General Website:
    1. Branding (must include high resolution version of your logo)
    2. Relevant Photos/Pictures
    3. Navigation (upper menu on website, please list each page/sub-page desired)
    4. Layout or Concept (fully describe your vision for your website)
    5. Social Networks (send specific profile links to each social network)
  3. Forums:
    1. Forum Structure Desired (one page forum or multi-page)
    2. Names of Forums (parent forums, categories, etc., please specify entire forum list)
    3. Color and Font Styling
    4. Smilies/Avatars (provide your or own or request custom graphics)
What do you provide?

ANYTHING you need.  Really.  Graphics, content creation, branding, etc…

We all have to start somewhere and I genuinely love helping a new company create an identity/brand.

I don't know what I need!

Slow down.  Let’s have a consultation and see where your strengths and weaknesses fall.

Full-fledged consultation is free for start-up companies and Mom-n-Pop shops and initial consultation is free for larger entities.

Are package upgrades an option?

Website packages can be upgraded during the build of your site.  If you decide to upgrade, contact me and we’ll upgrade your project accordingly.  At this time, you’ll only pay the difference of your existing plan and new website package (no fees for the overall project/date extension will be added and NO HIDDEN fees for the upgrade).

Webmaster plans can be upgraded anytime during your monthly billing period.

Hosting

What type of hosting do you offer?

Any hosting is available to suit your needs.  From shared services to dedicated servers, we’ll find the package that suits you best.

Is cPanel included?

Of course!  A customized cPanel, designed by yours truly, will be available for all customers.  Quick Install, Stat Tracking, unlimited email, and more.

Each cPanel will come with 6-10 designs to choose from (as well as seasonal designs).

Custom cPanel designs are available.

Are SSL Certificates available?

Yes!  All webshops or websites containing private customer information should have an SSL.  Certificates are available regardless the size of your hosting package.

Will my domain have optional email?

Yes!   Just specify your desired email addresses and I’ll set them up for free.  I’ll also walk you through cell phone/mobile access.

I don't know what I need!

Depending on the content of your website and expected traffic volume, we’ll pick out a server that suits you best.  Should your traffic increase or be greater than expected, we’ll IMMEDIATELY increase your capacity/limitations.

Individual/Group Training

How does training work?

Your training session will take place in a virtual environment, so that team members from across the globe can train simultaneously.  Screencasts (video playing) of my screen and audio of my voice will be broadcast to your team members.  Chat is available for those who don’t have microphones, but those with mics can interact with me during classes.

I HIGHLY encourage ALL trainees to STOP ME DURING CLASS TO GAIN ANY CLARIFICATION NEEDED!  This is imperative to an optimal learning scenario.

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Who qualifies for your training classes?

PLEASE NOTE:  Training is NOT available unless you’re enrolled in Webmaster Services or I’ve built your website.  I truly am sorry to disappoint anyone but my time is VERY limited and I cannot offer this service to the general public for the same fee as my customers.  Thank you for understanding.

What is your refund policy?

If you are not satisfied with training, simply stop the training and I will refund your account immediately. My goal has always been to create a happy, thriving, successful team, and to maintain 100% customer satisfaction.. If you are not thrilled with my services or are not enjoying the experience, then I have no interest in forcing you to stay an unhappy member.

What does my team/self need to bring?

I’ll meet with you or the owner of your company before our meeting/training session to determine any materials necessary for your team.

Payment Topics

What payment methods are accepted?

PayPal is preferred method of payment but other forms of payment can be arranged.

PLEASE NOTE:  I will not pay your fees for using PayPal.  If you don’t want to pay PP fees, arrange for another form of payment.  All payments must clear my account before work begins.

When do I pay?

Unless you’re referred by a current RWD customer (willing to cover any late payments on your account), a down payment will be required when I begin work on your website.   When I’ve completed my work, you pay the remaining balance.

Can you explain the 100% satisfaction guarantee?

All of my services come with a 100% satisfaction guarantee.  If you feel you’re not happy with my work ethic or anything else (in my control), please express this concern during the build (IMMEDIATELY).  Though I’ve never had anyone use this policy, I’m fully willing to refund up to 100% of your down payment (based on hours I’ve worked and the size of your down payment) within 24 hours of your complaint.

What's the difference in domain fees and hosting fees?

All domains (WWW.) have to be registered and also have monthly hosting.

 

Registration is like the ownership of your house.  Even though you own your house, you still have to pay monthly utilities, which is like hosting.

Most domain registration is less than $20/year.
Most monthly hosting is less than $5/month.

The further you pay ahead on your monthly hosting, the more money you save.
Domain registration does not receive discounts for paying ahead.

Financial Aid

Do you offer any type of payment plans?

Yes, indeed!  Depending on the size of your project and down payment, three payment plans are available.

 

SEE PAYMENT PLANS (Please advise: payment plans are subject to approval and referrals are preferred.)

What services qualify for financing?

Financial assistance is available for web design only. All other services must be paid in full at the time of purchase.

Can I delay my payments?

Yes.  I offer a one-time, 30-day payment extension that costs my customers absolutely nothing.  Simply contact me (BEFORE your payment date) to request this one-time extension and we’ll push back your current payment to the end of your note.

What is your Hardship Program?

If you endure TRUE hardships (of any kind), just contact me to arrange help that won’t put you further in debt.

This is a one-time program for ALL of my customers.

Payment extensions, waived late fees, one-time payment date change, and even FREE SERVICE to hosted packages are available with this program.

Have PERSONAL problems and don’t wanna discuss them?  I understand.  No explanation is needed for intimate/personal issues.  NO QUESTIONS ASKED, FREE HELP.

It’s REALLY that simple.

How much are late fees on monthly payments?

Any late payments will be subject to a 10% late fee (10% of your payment). If you’re less than 5 days late and let me know a minimum of 72 hours in advance, I’ll happily waive the late fees.

Referral Program

What is the referral program/incentive?

If you send me a new customer, I’ll send you $100.

How do I qualify?

 

Anyone can qualify, you don’t have to be an existing customer to refer someone to my services.

How do you pay out the $100?

PayPal or money order/snail mail can be arranged for incentive payments.

When do I receive my money?

PayPal payments will be sent the instant I begin working on the new website (literally, within the first 5 minutes of work).

Snail mail payments will be sent out within 24 hours of starting the build (depending on time of the day the build begins).

Other

What is WordPress?

WordPress is the CMS I prefer.  Basically, it’s the easiest way to build a website.  CMS = Content Management System.

No other CMS can touch the number of websites WordPress has online and there’s a reason for it.  It’s simply THE BEST way to build.

What's SSL certification?

SSL stands for Secure Sockets Layer, the protocol that creates a secure, encrypted connection between a browser and a server. To use it, you must first obtain a certificate and install it on your web server. Certificates are typically installed on pages that require end-users to submit sensitive information over the internet like credit card details or passwords. Example pages include payment pages, online forms and login pages.  SSL’s are a must-have for webshop owners and start at $50/year.  SSL’s come default for qualifying clients.

What is SEO?

SEO stands for Search Engine Optimization.  When you search for anything on the web, the first results are optimized websites.  These results are listed first because they follow standards preferred by all search engines (Google, etc.).

The websites I build are (by default) optimized for very easy utilization of SEO.

Training for SEO (and many other topics) are available for design clients.

If these didn’t answer all of your questions, feel free to drop me a line at your convenience.

Call, Chat, or Email